Our servers are located at the PhoenixNap Phoenix Datacenter. We have a Network Operation Center there which is staffed 24/7/365.
What payment methods are supported?
Payment can be made via Bank Transfer, PayPal, Master Card, VISA, American Express, Diners Club or Discover. Credit Card payments are processed through Stripe.
Orders are activated automatically once payment is received.
If you wish to make a Bank Transfer, please contact our Billing department.
We do not charge a surcharge fee across any of the payment methods listed above.
Do you really provide 24/7 support?
Unlike many of our competitors who make claims that they are available 24x7, most of them mean that you can submit a support request 24x7, but you won't necessarily receive an answer until the morning. We're different - rest assured that a real professional will be on to your case as soon as you ask for our help.
The Web Managers LLC currently provides support via the following:
* Phone Support - Available Monday - Friday 9AM - 5PM EST only for Sales-related Inquiries. Our Phone operators will not be able to provide Support-related assistance.
* Online Ticket System - Available 24/7, average response time of 60 minutes.
* Live Chat Support - Available Monday - Friday 9AM - 5PM EST.
What money back guarantee do you offer?
We offer a 3 day money back guarantee from your first order valid on all our services provided. For Dedicated Services the cost of cPanel will be deducted from the refund.
Can you migrate my existing site to a hosting plan with you?
We can migrate your existing site to any hosting plan with us with no further charges.
Do you offer backups?
We take daily backups of all services that we can restore for you upon request.
How long will it take to setup my account?
Orders are activated automatically once payment is received, assuming your order has not been flagged by our fraud system for manual review.
Are your services fully managed?
All our services are fully managed, we will assist you with any hosting/technical related incident with your services with us.